Your FAQs

Do you have any questions in regards to delivery, your account, online ordering, web functions, payments or returns? Find them here! We've done our best to compile a list of the most frequently asked questions our customers ask, so you can get on with your day. 

Delivery:

When will my order arrive?

Our standard delivery is next day, but there are some exceptions. Depending on where you are in the UK and whether or not you have non-stocked cleaning products, delivery times can vary. To find out when you will receive your cleaning supplies order, click here to view our delivery information page.


Do I qualify for free delivery?

Any cleaning supply order over £75 (ex. vat) to be delivered on a weekday will not incur a delivery charge, and if you are picking up from one of our collection centres it will be free no matter how much you spend. You can find more information on delivery charges here.


Why have I only received part of my order?

If some of the cleaning products you ordered has not been delivered with the rest of your order, this may be because the item in question was not in stock at the time the order was placed, and therefore will be delivered later than the rest of the order. Check your order acknowledgement as this details stock availability. If you have any queries regarding this, get in touch with the Cleaning Supplies UK team on 0117 934 1270. Or email us on hello@CleaningSuppliesUK.co.uk


How can I check stock availability?

When placing your cleaning supply order online, you may see a van or clock symbol next to a specific product which indicates whether the cleaning product is in stock or not. If the cleaning product has a van symbol next to it, it means that your goods are in stock. If the cleaning product has a clock symbol next to it, this means that the item of cleaning supply is not in stock. By hovering over the icon you will see the lead time. Alternatively you can contact the C leaning Supplies UK team who can check stock availability for you and let you know the delivery date. Email the team on hello@CleaningSuppliesUK.co.uk.


Account:

How do I open a trade account?

It’s quick and easy to open a trade account with us if you are a business looking to order your cleaning supplies on credit. All you need to do is fill in an Account Application Form which is available to download. CREDIT APPLICATION FORM  Alternatively, give our customer services team a call on 0117 934 1270 for further assistance.


Do I need a trade account to buy from Cleaning Supplies UK?

You can still purchase cleaning products without a trade account. If you are looking for wholesale cleaning supplies to use at home, just be aware that our prices are listed without VAT. For more information on non-trade accounts, click here.


I have forgotten my username and/or password- what do I do?

If you have forgotten any of your online ordering details, simply get in touch with the Cleaning Supplies UK team at 0117 934 1270 web@CleaningSuppliesUK.co.uk who can reset your password and get you back into your account straight away. Or you can click on the forgotten password link which will trigger an email to our team who can deal with your request.


How can I add a new address to my account?

To protect you against fraudulent behaviour, account customers are unable to edit this page. You can however request for new addresses to be added by calling the customer services team on 01626 830 900. Or email us at hello@CleaningSuppliesUK.co.uk.

If you are a non-account holder, you can update your delivery address online.


Ordering:

I’ve tried placing an order online but it’s not working- what do I do?

If you’re having trouble placing an order online, there are several things you try.

To complete your cleaning supplies order, you will need to add an 'Order Reference' in the box above delivery comments. This is a mandatory field as we have many customers that require an order reference. However, if you do not use an order number system just enter your name and proceed to the checkout. Simple!

If you are still having trouble placing an order with us, contact the customer services team at hello@CleaningSuppliesUK.co.uk.


How do I pay for my order

If you are a non-trade account customer of Cleaning Supplies UK, you will need to pay for your order using a debit or credit card. If you are a trade account customer, you have the option to pay on account. For more information on payments, click here


Website Functions:

I am the owner/manager of the company and want to monitor employee spending- how can I do this?

You can set up budgets and manage authorisation orders as well as approve, amend or reject orders electronically. To get this set up, simply contact the Cleaning Supplies UK team on 0117 934 1270 or speak to your Account Manager. Once this has been set up, you can use the Budget Control function in your Account section to determine authorisation levels for your buyers based on single-order values or monthly budget figures. Just complete the fields applicable with the applicable limits. If the fields are left blank then all orders will require authorisation.


Where can I find my contract prices?

If you have contract pricing on cleaning products you can find the list of these in your Order Pad in the Account section of your online account. To speed up your online ordering, you can manage your order pad into folders and label them. This way you can ensure that only the items that you want to order regularly are together in one list. You can also add other cleaning products not on your order pad to these files by locating the product online, clicking 'Add To Favourites' and via the 'Favourites' option adding these to the same folder.


Where can I find my past orders?

Any cleaning supply order placed through your online account will be available to view in 'My Past Orders' in the Account section. You can search by date, product or stockcode. If you are a manager approving orders for an account, these orders will be saved in the users’ account that the order was placed.


Returns:

How do I return an order?

Returning any cleaning product to Cleaning Supplies UK is incredibly easy to do. To find out how to do this visit our returns page here. If you’re still unsure, you can contact the team at hello@CleaningSuppliesUK.co.uk for assistance.  


Can I cancel an order?

Yes, you have a 30 minute window to cancel your cleaning supply order as our processes are streamlined and automated. When you place a cleaning product order with us it is sent straight to our warehouse for picking so our speedy service may be too quick!   The quickest way to contact Cleaning Supplies UK is to call the team on 0117 934 1270. After this time, it will not be possible to cancel your cleaning product order; however, you can still return your cleaning supplies order to us as per the returns policy once delivered.

If you couldn't find the answer to your cleaning supplies questions here, our friendly team are on hand to help. Simply call Cleaning Supplies UK on 0117 934 1270 or email hello@CleaningSuppliesUK.co.uk.

Now You Have Your Answers You Can Start Ordering Your Commercial Cleaning Products Online

 

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Pattersons.co.uk & CleaningSuppliesUK.co.uk are trading names of Pattersons (Bristol) Limited, a company registered in England and Wales. Company number: 1107210